KievStone Privacy Policy

KievStone respects the privacy of website visitors and company customers. This Privacy Policy explains what data may be processed when using kievstone.com.ua, submitting requests, making phone calls, communicating by email, using cookies and interacting with analytics services.

By using the website, contact forms, communication buttons or other contact methods with KievStone, the user confirms that they have read this Privacy Policy. If the user does not agree with the data processing terms, they may avoid using website forms and contact the company through another available method.

1. What data the website may process

The website may process data that the user voluntarily provides through forms, phone calls, email, messengers or other communication channels. Such data may include name, phone number, email address, city, message content, order details, selected material, volume, address or other information required for consultation and request processing.

The website may also automatically receive technical information about the user’s interaction with the resource. This may include IP address, device type, browser, language, viewed pages, traffic source, visit date and time, cookies and other technical parameters. Such information helps maintain website operation, analyze usability, improve page structure and protect the resource from technical errors or abuse.

2. How data is used

User data is used to process requests, answer questions, provide consultations, calculate costs, prepare offers, clarify order details, arrange delivery, contact the customer and support the purchase process. Without this data, the company may not always be able to respond correctly to a request or prepare accurate information.

Technical data may be used to analyze website traffic, evaluate page usability, improve navigation, fix errors, protect against spam and increase website stability. Such data is usually analyzed in aggregated or anonymized form and is not used to sell personal information.

3. Cookies and analytics services

The website may use cookies and similar technologies. Cookies help the website work correctly, store certain settings, analyze visits, understand which pages are convenient for users and improve the website structure. The user may limit or disable cookies in browser settings, but some website functions may not work correctly in that case.

The website may use analytics services, including Google Analytics or similar tools. Such services may collect technical and statistical information about visits, traffic sources, viewed pages and website actions. This data helps improve the website and is not intended for selling users’ personal information.

4. Contact forms, calls and email

When the user fills out a contact form, sends a message, calls or writes by email, they voluntarily provide data necessary to process the request. This may include a consultation request, cost calculation, clarification of order terms, stock availability, delivery, return or another question related to the company’s work.

To contact the company, users may use the Contacts page. If the question relates to delivery or returns, the user may also review the Delivery page. These pages help provide current contact methods and basic information about order service.

5. Data transfer to third parties

KievStone does not sell users’ personal data to third parties. Data may be transferred only when necessary to process a request, organize delivery, provide website technical support, operate analytics services, comply with legal requirements or protect the company’s legitimate interests.

For example, order data may be transferred to a transport company or delivery service if required to send products to the customer. Technical data may be processed by hosting providers, email services, analytics tools or other services that support website operation and communication with users.

6. Data storage and protection

Data is stored for the period necessary to process a request, fulfill an order, communicate with the customer, keep records, resolve disputes and comply with legal requirements. The storage period may depend on the data type, request nature and the need for further customer support.

KievStone applies reasonable organizational and technical measures to protect information from unauthorized access, alteration, loss, disclosure or unlawful use. At the same time, information transmission over the internet cannot be absolutely secure, so the user should also be careful when sharing confidential data.

7. User rights

The user may contact KievStone regarding the processing of their data. In particular, the user may clarify what data was submitted through the website, request correction of inaccurate information, request deletion of data if further storage is not required, or withdraw consent to data processing within the limits provided by applicable law.

For privacy-related requests, users should use the contact details provided on the Contacts page. It is advisable to include name, contact method and the essence of the request so that the company can process the request correctly and provide a response.

8. Privacy Policy changes

KievStone may periodically update this Privacy Policy if website functions, data processing methods, used services, communication terms or legal requirements change. The current version of the document is published on this page.

Continued use of the website after the Policy update means that the user has reviewed the new version. We recommend checking this page periodically, especially before submitting requests, sharing contact details or placing an order.